PROFILE
Peter Merrett is a multi-award-winning luxury hotelier, Australia’s 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful.
With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalized the hearts of some of the world’s most recognized brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results.
On stage, Peter captivates audiences by sharing heartfelt lessons and practical techniques he’s honed throughout his career. Whether he’s tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, Peter’s wonder-filled approach injects appreciation, connection, and humility back into the workplace.
Peter guided his teams to twice claiming the United Kingdom’s Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World. He brings his custom-made “recipes” to audiences everywhere, to show how wonder isn’t just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire and transform workplaces, service, and lives.
No matter your industry, sector, or role, Peter’s highly tailored speaking, mystery shopping and trusted advisor experiences provide exciting ways that anyone can implement for a business—and life filled with wonder.
SPEAKING TOPICS
SERVICE MAGIC
Delivering Best-in-Class Service Without Big Budgets
Discover how to deliver top-tier service without complex systems or complicated processes. Peter shares simple yet powerful ways to influence with presence, creativity, and imagination—turning everyday interactions into memorable experiences that inspire enduring customer loyalty and business profitability.
WORKPLACE JOY
Inspiring a Heart-Led Workplace of Genuine Happiness
Joy in the workplace can’t be forced, but it can flourish naturally when kindness and humility form the foundation. Peter reveals how the core principles of positivity, kindness and connection create an environment where everyone feels motivated, engaged, and genuinely happy to contribute their best.
LEADERSHIP INFLUENCE
Standing Out as a Role-Model Human-Spirited Leader
Peter distils the experiences of his hospitality leadership career into a transformational guide for today’s leaders. Discover the magic formula for making people feel genuinely valued, appreciated, and recognized—to create a workplace environment where everyone is inspired to contribute their best.
EMPLOYMENT TRANSFORMATION
Becoming a Magnetic Employer of Choice
Imagine a workplace so welcoming, connected, and fulfilling that people line up to join. Peter shares the keys to attracting, onboarding, and building a culture that radiates positivity—where team members thrive by being their authentic selves and stay because they genuinely love where they work.
CULTURE DIFFERENTIATION
Leading with the Transformative Art of Hospitality
Drawing from the ‘backstage’ secrets of luxury hotels, Peter reveals easy-to-implement hospitality techniques and methodology to create memorable and connected experiences. Discover how to embed the philosophy, “people will never forget how we make them feel” to truly set your business apart.
