Fiona Wilhelm

Artificial Intelligence
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PROFILE

Over the past 15 years, I have worked in large global organisations, fostering collaboration, promoting innovation practices, and empowering leaders and teams to flourish within a rapidly evolving tech landscape.

My experience has shown me that collective innovation through collaboration is powerful, today I am focused on how AI can empower an organisations biggest asset – their people.

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SPEAKING TOPICS

  • What is AI? breaking it down
  • How are others using AI? use cases to inspire
  • A story of rolling out AI to 10,000 employees in Australia
  • Why human feedback is essential in the AI ecosystem
  • How to prepare your people for AI
  • Learnings from a 12 month Gen AI experiment rolling out to 10,000 employees
  • Thinking about AI differently and the bigger opportunities it offers
  • The Future of work
  • What does a human centred future of work look like with AI?
  • How ready are you for AI?

Fiona excellently articulated the human aspect of AI call centre technology and the potential it holds for call agents. She effectively uses relatable stories to communicate this to the audience.

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