Fiona Wilhelm

Artificial Intelligence
Future of Work
Innovation
Leadership
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PROFILE

Fiona Wilhelm has over 25 years of experience in global digital advertising agencies and professional services firms, including ‘The Big 4’. After successfully driving innovation initiatives in Australia, the UK, and Singapore, Fiona now runs her own consulting business, focused on helping business leaders, universities, schools, and enterprise businesses understand how to embrace and work WITH AI to create a more engaged and empowered workforce.

In her consultancy work, Fiona specialises in guiding organisations on how to understand the most productive early use cases and integrate AI tools to reduce repetitive tasks to increase human value in the workplace. She works with businesses and educational institutions to establish new AI-driven use cases that support employees, students, and educators, making work and learning more meaningful and productive.

Fiona is passionate about sharing her expertise through various channels, from authoring articles and participating in podcasts to offering coaching services. She empowers leaders and individuals to embrace the future of work and thrive in an AI-driven world.

If you’re looking for someone who brings a human touch to AI, with accessible insights and real stories about the future of work, Fiona is your go-to expert!

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SPEAKING TOPICS

  • What is AI? breaking it down
  • How are others using AI? use cases to inspire
  • A story of rolling out AI to 10,000 employees in Australia
  • Why human feedback is essential in the AI ecosystem
  • How to prepare your people for AI
  • Learnings from a 12 month Gen AI experiment rolling out to 10,000 employees
  • Thinking about AI differently and the bigger opportunities it offers
  • The Future of work
  • What does a human centred future of work look like with AI?
  • How ready are you for AI?

Fiona excellently articulated the human aspect of AI call centre technology and the potential it holds for call agents. She effectively uses relatable stories to communicate this to the audience.

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